01
Water mitigation
Source, shutoff status, standing water, affected rooms, and Category 1–3 indicators.
Built for restoration emergencies
AI answering that knows a loss can't wait.
Hank is the 24/7 AI answering service for restoration companies. It qualifies water, fire, mold, and storm losses, creates the CRM job, and dispatches your on-call team while the caller is still on the phone.
0.4s average answer speed24/7/365 coverageCRM job creation
Water mitigation
Fire & smoke
Mold remediation
CAT response
Biohazard intake
One intake. Every loss type.
The details your mitigation team needs before they roll.
Generic call centers take messages. Hank conducts a restoration-specific loss intake so the crew receives useful information—not a vague voicemail transcript.
02
Fire & smoke
Active-fire status, occupancy, soot and odor impact, board-up needs, and emergency contacts.
03
Mold remediation
Discovery timeline, visible growth, moisture source, affected materials, and occupant concerns.
04
CAT & storm surge
High-volume intake, service-area routing, priority scoring, and overflow dispatch during weather events.
Structured intake
From first ring to field-ready loss file
Restoration-aware qualification
IICRC-aware intake without making the homeowner speak restoration.
Hank uses plain-language questions to capture indicators your team can map to IICRC water categories, loss severity, and equipment planning. It does not diagnose or promise coverage—it gathers the facts and escalates uncertainty.
Loss type and source
IICRC Category 1, 2, or 3 indicators
Standing water and affected rooms
Safety hazards and occupancy
Insurance carrier and claim number
TPA or program assignment
Property address and access notes
Best dispatch contact
Your emergency workflow
The first 90 seconds decide who gets the job.
Hank follows the operating rules you define—from qualification to branch routing and technician escalation.
Answer the emergency
Hank answers in an average of 0.4 seconds with your company name and your approved restoration intake.
Qualify the loss
The caller is guided through source, safety, standing water, insurance, access, and urgency questions.
Create the job
A structured job record is written into your CRM with the captured loss details and caller information.
Dispatch the right crew
Routing follows your service area, branch, loss type, on-call rotation, and escalation rules.
TPA and program calls
Recognize the program. Route the assignment correctly.
Hank can identify Contractor Connection, Alacrity, and other program-work calls, collect the assignment details your team requires, and route them to the correct branch or coordinator.
Claim and assignment details
Carrier, adjuster, and program contact
Branch and service-area routing
Human escalation for exceptions
Dispatch that follows your rules
The right loss. The right branch. The right technician.
Configure routing by ZIP code, service area, office, loss type, time of day, or on-call rotation. If the first technician does not answer, Hank follows your fallback sequence with the complete intake context.
Service-area routing
On-call rotations
Urgent-loss escalation
After-hours fallbacks
On-call technician connected
Full loss context included
Restoration AI FAQ
What restoration owners ask before handing Hank the phone.
Hank can collect the source of loss, shutoff status, standing-water depth, affected rooms and materials, safety concerns, property address, access notes, insurance carrier, claim number, and caller contact information. Your team controls the exact intake questions and escalation rules.
Your next loss will not wait