Understand the loss.
Gather property details, the type of damage, and what is happening now. Tailor the questions to your restoration intake.
Built for restoration
24/7 AI Answering Service for Restoration Companies
When the unexpected happens, be the one who answers. Hank captures restoration loss details and supports the handoff to your crew, after hours, during overflow, or around the clock.
From the first ring
Calm for your callers.
Clarity for your crew.
Follow your dispatch rules.
Send urgent situations to the right person. Configure escalation around your territory, services, and on-call team.
Keep the record together.
Bring the call details into your supported CRM workflow so your team can focus on the next step.
Your restoration tools
Already part of your day.
Restoration, specifically
Your questions,
answered.
What does Hank collect on a water damage call?
Hank can collect the source of loss, shutoff status, standing-water depth, affected rooms and materials, safety concerns, property address, access notes, insurance carrier, claim number, and caller contact information. Your team controls the exact intake questions and escalation rules.
Does Hank determine the IICRC water category?
Hank gathers plain-language indicators related to the water source, contamination risk, time elapsed, affected materials, and occupancy. It does not replace an on-site IICRC assessment. Uncertain, hazardous, or complex losses can be escalated to your on-call team with the captured context.
Can Hank handle CAT events and storm-call surges?
Hank can support concurrent call intake during storm events using your service-area, urgency, branch, ZIP code, loss-type, and on-call rules. Capacity and fallback behavior are reviewed with your team during setup.
How does Hank handle TPA and program-work calls?
Hank can recognize Contractor Connection, Alacrity, and other program-work calls, collect the assignment and claim details your team requires, and route the call to the appropriate coordinator, branch, or escalation path.
Which restoration CRMs does Hank integrate with?
Hank integrates with Albi, JobNimbus, Encircle, Xcelerate, and Lever360. Supported fields and actions vary by platform and are mapped to your workflow during setup.
Can a technician take over when a loss is complicated?
Yes. You define when Hank should transfer or escalate—for example, active fire, sewage exposure, vulnerable occupants, commercial losses, or uncertain coverage questions. The technician receives the caller and the intake context already collected.
How quickly does Hank answer after-hours restoration calls?
Hank operates 24/7, including nights, weekends, holidays, and storm events. Answer timing depends on your call-forwarding setup. Your greeting, qualification flow, service areas, and dispatch rules stay consistent regardless of when the call arrives.
On the line. On your side.
More ready for whatever comes next.
Let’s build a call experience that feels right for your business.