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Connected by Hank

Xcelerate AI Answering Integration for Restoration

Connect Hank with Xcelerate so restoration call details and team handoffs can move into a workflow configured around your operation.

From conversation to context

The call ends.
The details stay with your team.

  • Who calledName & callback number
  • Where it happenedProperty & loss details
  • What comes nextTeam handoff & follow-up

Fields and actions are configured for your workflow.

Built around your tools

Less copying.
More getting on with it.

Keep your team in the tools they already know. We help configure the handoff from a Hank conversation into your Xcelerate workflow.

The connection in practice

A better starting point for every job.

01

Xcelerate job file creation

Map caller, property, loss, and available insurance details into the Xcelerate record supported by your configured workflow.

02

Scheduling and routing context

Define how supported Xcelerate scheduling information and your on-call rules should shape booking and escalation steps.

03

TPA program handling

Configure the assignment details and routing steps your team needs for TPA and program-work calls.

04

After-hours answering

Hank answers after-hours and overflow calls using the intake questions and routing rules you configure.

Before your first live call

Your workflow.
Configured together.

Bring the way your team actually works. We’ll use it to define the handoff into Xcelerate and the route to your people.

  1. 01

    Map the information

    Choose the caller, property, and loss details your team needs. Agree where each field belongs in Xcelerate and how to handle information the caller doesn’t know.

  2. 02

    Define the next step

    Separate new inquiries from existing-job calls. Set service areas, business hours, on-call contacts, and a fallback when the first person is unavailable.

  3. 03

    Walk through a test call

    Try a new loss, an existing customer, and an after-hours handoff. Review the conversation and destination record together before putting the workflow into use.

A closer look

Make the connection.

Does Hank write jobs directly into Xcelerate?

Hank can create Xcelerate records for supported workflows. During setup, we map the fields and actions your team needs and test the resulting record together.

Can Hank handle water, fire, and mold calls?

Hank can gather the water, fire, smoke, and mold details your team requests. Qualified professionals still assess the loss and determine the field response.

Does Hank work for multi-location Xcelerate accounts?

Hank can be configured to route calls by region, loss type, location, or on-call rotation for multi-location teams.

How long does Xcelerate integration setup take?

Timing depends on the fields, routing rules, permissions, and testing your workflow requires. You keep your existing phone number.

On the line. On your side.

Let’s connect Hank and Xcelerate.

Let’s build a call experience that feels right for your business.