Hank participates in PuroClean's SPAR Vendor Program.Visit PuroClean.com
Hank: 24/7 AI answering for PuroClean owners.
Stay focused on the job. Hank answers restoration calls 24/7, collects loss details, and routes urgent callers to your on-call team.
Keep your number. Choose when Hank answers.
PuroClean offices are independently owned and operated.
Built for restoration
Built for the way restoration teams answer.
Hank's answer-rate result reflects all Hank customers, not PuroClean locations exclusively.
How Hank works
From a water-loss call to a team handoff.
Follow an example call through answering, loss intake, and routing. Your team sets the questions and decides when a person should take over.
Step 01
Answer the call
Hank answers with your approved greeting when your team is busy, after hours, or around the clock.
- Your PuroClean location
- 24/7 or overflow coverage
Thank you for calling your local PuroClean. I’m Hank, the AI assistant. How can I help?
Example call, not a recording. Select a step to explore. Timing and available actions vary by CRM and setup.
Setup and control
You decide when Hank answers and who gets the call.
We configure Hank around your services and on-call plan, then test the call flow with your team before you go live.
Hank vs. message-taking services
More than a message. A clearer next step.
Put modern AI answering to work for your location: structured loss intake, smarter handoffs, and predictable monthly pricing. See how Hank compares with traditional message-taking.
Monthly pricing
HankPlan ahead with predictable pricing.A clear monthly plan for your location makes answering costs easier to budget.
Message-taking serviceOn usage-based plans, more calls or longer conversations can mean a higher bill.
Caller experience
HankYour standards, across every shift.Uses your location’s greeting, intake questions, and escalation rules—day or night.
Message-taking serviceWith rotating representatives, delivery can vary from one agent to the next.
Loss intake
HankCapture details on the first call.Gathers property, damage, and access details so your team can respond with context.
Message-taking serviceA basic message leaves your team to call back and collect the loss details before taking the next step.
Urgent handoffs
HankMove urgent calls into action.Uses your territory and escalation rules to route urgent callers to your on-call team.
Message-taking serviceWith message-only coverage, urgent callers wait while your team reviews messages and arranges a callback.
Call surges
HankKeep answering when calls surge.Handles multiple incoming calls at once, with intake and routing built around your setup.
Message-taking serviceCoverage depends on available agents. During a surge, callers may queue while representatives finish other calls.
Answering-service pricing, staffing, and capabilities vary; some also offer intake and transfers. Hank’s routing and capacity depend on your setup; we review both with you before launch.
Already answering for PuroClean
PuroClean locations use Hank.
Independent owners use Hank to answer inbound calls and route callers to their local teams. Explore the customer locations below.
Customer locationsanswering with Hank
Active Hank customer locations as of September 2026. PuroClean offices are independently owned and operated.
A demo for your location
See how Hank would handle your next restoration call.
Before you get started
Questions about using Hank at your location.
What stays the same, what you control, and how setup works.
Can I keep my existing PuroClean location phone number?
Yes. Hank works with call forwarding, so your public number stays the same. We’ll map when Hank answers and where each call should go.
Can Hank cover only nights and weekends?
Yes. Use Hank after hours, for overflow, or all day. You can change coverage as your schedule or team changes.
Will callers know they are speaking with an AI assistant?
You choose the greeting and disclosure language during setup. We’ll help you make it clear, natural, and right for your callers.
Can my technician take over a complicated call?
Yes. You choose which situations need a transfer or escalation. Your technician gets the context Hank has already collected before taking over.
Can each location define its own territory and routing rules?
Yes. Each location can set its service area, loss types, hours, contacts, urgency rules, and transfer conditions.
Can Hank handle storm-related call surges?
Hank can answer multiple calls at once during storms and catastrophe (CAT) events. It follows your service-area and on-call rules. We review capacity and fallback plans during setup.
What happens before Hank goes live?
We review your greeting, services, territory, hours, questions, and escalation contacts. Then we test the experience with your team before going live.
Can Hank send call details to my CRM?
CRM updates and appointment booking depend on the integration and your setup. In the demo, we’ll review your CRM and confirm how call summaries can reach your team.
Your next step
See Hank answer for your location.
In your demo, we’ll walk through a restoration call, discuss your coverage and transfer needs, and review options for your CRM.