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How it works

Easy to get started. Easier to keep going.

We help you build the call flow, connect the right tools, and get comfortable before you go live.

Restoration operations coordinator taking a call with service vehicles outside

Built together

Your operation.
Our starting point.

A real setup conversation with our team, followed by calls you can test yourself.

01

Start with the way you work.

Tell us about your services, your team, and the calls you get. Together, we define the questions Hank should ask and where each conversation should go.

Your services · Your tone · Your intake questions
02

Connect your phone and tools.

Keep your existing number and set up forwarding. We connect the supported CRM workflow and configure your call routing and on-call rules.

Call forwarding · CRM setup · Escalation rules
03

Make a few calls. Fine-tune the details.

Test everyday inquiries and urgent scenarios with your team. Adjust the experience before you send real customers through it.

Sample conversations · Team feedback · Final adjustments
04

Go live with a little more breathing room.

Hank answers and organizes incoming calls. Your team reviews conversations and follows up with the information already in place.

After-hours coverage · Clear handoffs · Searchable conversations

On the line. On your side.

Let’s find your call flow.

Let’s build a call experience that feels right for your business.