How it works
From missed call to booked job in 4 steps
A customer calls
2 AM pipe burst, Sunday afternoon mold concern, Tuesday lunch rush when your whole team is on jobs. Hank picks up in 0.4 seconds. Every time.
Incoming Call
Answered in 0.4 seconds
Hank qualifies the call
Loss type, address, insurance info, standing water depth. Hank asks the right questions and filters out spam and non-emergencies automatically.
Connects to your technician
Hank routes the call based on loss type, region, or on-call rotation. If the first tech doesn't answer, it detects the voicemail and tries the next one until someone picks up.
Mike T.
Voicemail detected
Sarah R.
Voicemail detected
Jake M.
Connected
Email to owner
New emergency call handled
Water loss at 142 Maple St. Caller connected to Jake M. at 2:14 AM. Full transcript available in your dashboard.
CRM update
Job created automatically
Water Mitigation — 142 Maple St — 2:00 AM
You see everything
Get an email summary the moment the call ends. Every transcript is searchable in your dashboard, and the job is already in your CRM. Nothing falls through the cracks.
Before
After-hours calls
Voicemail
Spam calls handled by
Your team
Call visibility
None
After Hank
After-hours calls
Answered + routed
Spam calls handled by
Hank (filtered out)
Call visibility
Every transcript
