How Hank Works — AI Phone Answering for Restoration

How it works

From incoming call to a booked job, in five stages configured around your restoration business.

The call comes in

A customer calls.

A pipe burst at 2 AM, a mold concern on Sunday, or a weekday rush while the whole team is on jobs. Hank provides the coverage your team configured.

Incoming callRestoration intake ready

Hank listening for an incoming restoration call

The right questions

Hank gathers the details.

Capture the loss type, address, reported conditions, and available insurance information using the intake flow configured with your team.

Hank

Got it — I’ll make sure the team has this.

Call details4 captured

Loss type: Water — burst pipe
Location: 142 Maple St, Unit 2
Insurance: Details to confirm
Urgency: Standing water reported

Ready for handoff

Your routing rules

Hank reaches your team.

Route by service, territory, hours, or on-call rotation. Escalation and fallback behavior follow the rules your team verifies during setup.

Live routingOn-call rotation

MMike T.No answer

SSarah R.Voicemail detected

JJake M.Connected

The handoff

Your team gets the context.

Review the call summary and transcript, then continue the work in the connected workflow agreed for your account.

Call summaryNew restoration inquiry

Water loss reported at 142 Maple St. Handoff status and transcript are ready for review.

Connected workflowRecord ready for follow-up

Available actions depend on your configured integration.

The booking

Hank books the job.

When a caller is ready or no one picks up the transfer, Hank can offer an available time for approved job types, confirm the appointment, and send every booking detail to your team.

Hank confirming a restoration appointment at a scheduling desk

Job booked

Water mitigation

Arrival windowToday, 3:30–5:30 PMCallerConfirmed

Before and after

A clearer way to handle the first call.

Before Hank

After-hours calls: Voicemail
Spam review: Your team
Call visibility: Scattered

With Hank

After-hours calls: Configured coverage
Spam review: Filtered by Hank
Call visibility: Summary + transcript

On the line. On your side.

Hear it for yourself.

Let’s build a call experience that feels right for your business.