Privacy Policy
Last updated: July 30, 2026
At Hank Innovations Inc. ("Hank," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering and website services.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account or sign up for our services
- Contact us for support or inquiries
- Subscribe to our newsletter or marketing materials
- Participate in surveys or feedback requests
This may include: name, email address, phone number, company name, billing information, and business details.
Automatically Collected Information
When you use our services, we automatically collect:
- Call recordings and transcripts (with consent)
- Usage data (features accessed, time spent, interactions)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
Customer Call Data
Our AI phone service processes call content, including voice recordings, transcripts, caller information, and emergency details provided during calls. We process this data to deliver our services and improve AI accuracy.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process calls, dispatch technicians, and book appointments
- Train and improve our AI models
- Send transactional communications and support
- Analyze usage patterns and optimize service performance
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent, and you can opt out anytime)
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
Service Providers
Third-party vendors who help us operate our business (hosting, analytics, payment processing, customer support) under strict confidentiality agreements.
Business Partners
Integration partners (CRM, dispatch software, scheduling tools) as necessary to deliver services you've requested.
Legal Requirements
When required by law, court order, or government request, or to protect our rights, safety, or property.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
4. SMS and Text Messaging
When you or your customers provide a phone number through our services or our clients' websites, that number may be used to send SMS or text messages for purposes including appointment confirmations, service updates, emergency dispatch notifications, and support follow-ups.
Consent and Opt-In
SMS messages are only sent to individuals who have provided explicit consent, either by submitting a form with an SMS consent checkbox, verbally during a call, or through another verifiable opt-in mechanism.
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent. Reply HELP for assistance or contact us at privacy@dialhank.com.
Message Frequency and Rates
Message frequency varies based on service activity and your preferences. Message and data rates may apply depending on your carrier and plan.
No Third-Party Sharing for Marketing
Phone numbers and SMS opt-in data collected through our platform are never sold or shared with third parties for their own marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Employee training on data protection practices
- HIPAA compliance for healthcare-related services
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our AI models and service quality
Call recordings and transcripts are retained indefinitely while your account remains active, unless you request deletion or a shorter retention period applies under applicable law. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
California (CCPA) Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the right to:
- Know: Request the categories and specific pieces of personal information we have collected about you, the sources, purposes for collection, and categories of third parties with whom we share it
- Delete: Request deletion of personal information we collected from you, subject to certain exceptions
- Correct: Request correction of inaccurate personal information
- Opt out of sale or sharing: We do not sell or share personal information as those terms are defined under the CCPA. If that changes, we will provide a clear opt-out method
- Limit use of sensitive personal information: Request that we limit use and disclosure of sensitive personal information to what is necessary to provide our services
- Non-discrimination: Not receive discriminatory treatment for exercising your CCPA rights
To submit a CCPA or other privacy rights request, email privacy@dialhank.com or call us toll-free at +1 (866) 471-8335. Please include enough detail for us to verify your identity and process your request. We will respond within the timeframes required by applicable law (generally within 45 days for CCPA requests).
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though some features may not function properly if disabled.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: