Privacy Policy

Last updated: December 25, 2024

At Hank AI ("Hank," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering and website services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or sign up for our services
  • Contact us for support or inquiries
  • Subscribe to our newsletter or marketing materials
  • Participate in surveys or feedback requests

This may include: name, email address, phone number, company name, billing information, and business details.

Automatically Collected Information

When you use our services, we automatically collect:

  • Call recordings and transcripts (with consent)
  • Usage data (features accessed, time spent, interactions)
  • Device information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies

Customer Call Data

Our AI phone service processes call content, including voice recordings, transcripts, caller information, and emergency details provided during calls. We process this data to deliver our services and improve AI accuracy.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process calls, dispatch technicians, and book appointments
  • Train and improve our AI models
  • Send transactional communications and support
  • Analyze usage patterns and optimize service performance
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent, and you can opt out anytime)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers

Third-party vendors who help us operate our business (hosting, analytics, payment processing, customer support) under strict confidentiality agreements.

Business Partners

Integration partners (CRM, dispatch software, scheduling tools) as necessary to deliver services you've requested.

Legal Requirements

When required by law, court order, or government request, or to protect our rights, safety, or property.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Employee training on data protection practices
  • HIPAA compliance for healthcare-related services

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our AI models and service quality

Call recordings are typically retained for 90 days unless longer retention is required by law or requested for training purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@dialhank.com. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though some features may not function properly if disabled.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@dialhank.com

Address: Hank AI, Inc.