Scheduling and routing context
Define how supported Albi scheduling information and your on-call rules should shape the next step after a conversation.
Connected by Hank
Albiware AI Answering Integration for Restoration
Connect Hank with Albiware so restoration call details and team handoffs can move into a workflow configured around your operation.
hank.
From conversation to contextThe call ends.
The call ends.
The details stay with your team.
- Who calledName & callback number
- Where it happenedProperty & loss details
- What comes nextTeam handoff & follow-up
Fields and actions are configured for your workflow.
Built around your tools
Less copying.
More getting on with it.
Keep your team in the tools they already know. We help configure the handoff from a Hank conversation into your Albiware workflow.
The connection in practice
A better starting point for every job.
Configured record handoff
Map caller, property, loss, and available insurance details into the Albi fields supported by your configured workflow.
TPA program intake
Configure the assignment details and routing steps your team needs for TPA and program-work calls.
After-hours emergency coverage
Hank provides 24/7 answering with intake and routing configured around your restoration team, including nights and weekends.
Before your first live call
Your workflow.
Configured together.
Bring the way your team actually works. We’ll use it to define the handoff into Albiware and the route to your people.
- 01
Map the information
Choose the caller, property, and loss details your team needs. Agree where each field belongs in Albiware and how to handle information the caller doesn’t know.
- 02
Define the next step
Separate new inquiries from existing-job calls. Set service areas, business hours, on-call contacts, and a fallback when the first person is unavailable.
- 03
Walk through a test call
Try a new loss, an existing customer, and an after-hours handoff. Review the conversation and destination record together before putting the workflow into use.
A closer look
Make the connection.
Does Hank create jobs directly in Albi?
Hank can create Albi records for supported workflows. During setup, we map the fields and actions your team needs and test the resulting record together.
Can Hank check my Albi schedule before booking?
Where supported and configured, Hank can use Albi scheduling information as part of the call flow. Your team defines the booking and escalation rules.
How long does Albi integration setup take?
Timing depends on the fields, routing rules, permissions, and testing your workflow requires. You keep your existing phone number.
Does Hank handle Category 3 black water calls?
Hank can gather plain-language details about the water source, standing water, active leaks, and safety concerns. It does not determine the IICRC category or replace an on-site assessment.
On the line. On your side.
Let’s connect Hank and Albiware.
Let’s build a call experience that feels right for your business.