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Connected by Hank

Encircle AI Answering Integration for Restoration

Connect Hank with Encircle so restoration call details and team handoffs can move into a workflow configured around your operation.

From conversation to context

The call ends.
The details stay with your team.

  • Who calledName & callback number
  • Where it happenedProperty & loss details
  • What comes nextTeam handoff & follow-up

Fields and actions are configured for your workflow.

Built around your tools

Less copying.
More getting on with it.

Keep your team in the tools they already know. We help configure the handoff from a Hank conversation into your Encircle workflow.

The connection in practice

A better starting point for every job.

01

Encircle job sync

Map caller, property, and loss details into the Encircle fields supported by your configured workflow.

02

Field-ready documentation

Capture loss type, affected rooms, standing water, and available insurance details using questions approved by your team.

03

After-hours intake

Use Hank for after-hours, overflow, or broader answering with restoration intake and handoff rules configured for your team.

04

TPA and program call handling

Configure the assignment details and routing steps your team needs for TPA and program-work calls.

Before your first live call

Your workflow.
Configured together.

Bring the way your team actually works. We’ll use it to define the handoff into Encircle and the route to your people.

  1. 01

    Map the information

    Choose the caller, property, and loss details your team needs. Agree where each field belongs in Encircle and how to handle information the caller doesn’t know.

  2. 02

    Define the next step

    Separate new inquiries from existing-job calls. Set service areas, business hours, on-call contacts, and a fallback when the first person is unavailable.

  3. 03

    Walk through a test call

    Try a new loss, an existing customer, and an after-hours handoff. Review the conversation and destination record together before putting the workflow into use.

A closer look

Make the connection.

Does Hank sync call data to Encircle?

Hank can send caller, property, and loss details into supported Encircle workflows. We map and test the fields and actions with your team during setup.

Can Hank handle water, fire, and mold calls?

Hank can gather the water, fire, smoke, and mold details your team requests. Qualified professionals still assess the loss and determine the field response.

How does Hank hand a call to our team?

Hank follows your routing rules for loss type, region, or on-call rotation. During setup, you also define voicemail, fallback, and follow-up behavior.

How does after-hours answering work?

Hank provides 24/7 answering. Timing depends on your forwarding configuration; verify the complete caller experience during setup.

On the line. On your side.

Let’s connect Hank and Encircle.

Let’s build a call experience that feels right for your business.