Hank is a cloud-based AI voice agent built for restoration companies. It holds spoken conversations with inbound callers, collects the details your team needs, and follows configured routing and escalation rules. Its purpose is to help a restoration business handle the first conversation and the next handoff, including outside normal office hours.
What kind of product is Hank?
Hank is voice AI: the caller speaks to an AI agent over the phone. It is not a text chatbot or a menu that requires callers to press a number for every request. The web application provides a place for the team to review information and manage the workflow; the conversation is the core experience.
“Built for restoration” describes the use case around which Hank is configured: new-loss inquiries, property and contact details, existing-job calls, and the route to the right person. It does not mean an AI agent performs an onsite assessment or decides what restoration work is required.
What does Hank do during a call?
The exact flow is agreed during setup.
Answer in the context of your business
Hank uses the company information and call instructions configured for your operation. Your services and coverage rules determine how the conversation proceeds.
Gather useful intake details
For a new inquiry, that can include the caller’s name and callback information, the property address, the reported loss, and the request for help. The caller may not know every answer; unknown information should remain explicit.
Route the next step
Configured rules determine when to collect a request, notify a recipient, or attempt to connect the caller with your team. A notification and an accepted dispatch are separate events.
Support connected workflows
Supported integrations can bring call information into the tools your team uses. The destination record and fields depend on the integration and configuration.
Make conversations reviewable
The application helps the team review available call records, summaries, and conversation information. Confirm the recording, retention, and access arrangements appropriate to your deployment.
What does restoration-specific setup involve?
A restoration company needs more than a general list of business hours. Setup should cover the services you perform, the territories you cover, the information required for a new loss, and the people who handle different requests. An existing customer asking about equipment collection should not automatically be treated as a new lead.
If referral or program-related calls are part of your operation, define the information and recipients your team needs. A voice workflow does not itself accept every assignment, meet a program deadline, or guarantee compliance with an external agreement.
How can Hank fit around an existing team?
Choose coverage based on the gaps you need to address.
After-hours coverage
Your office handles daytime calls and the configured phone setup sends closed-hours inquiries to Hank.
Overflow coverage
Your team answers first, with Hank taking calls that follow the configured overflow path.
Broader first-answer coverage
Hank handles the initial conversation for the calls routed to it, with a defined path to people when needed.
Which tools does Hank connect with?
The current marketing site lists Albi, JobNimbus, Encircle, Xcelerate, and Lever360. See integrations for the current list and discuss your required outcome with the team. Support for a platform does not mean every object or action in that platform is available.
During a demonstration, follow a test inquiry into the destination. Check the property details, location assignment, recipient, and behavior when a record cannot be delivered. This is more informative than treating a connection logo as proof of the entire workflow.
What remains a human responsibility?
Your team sets the services, authority, routing rules, and follow-up process. Qualified professionals assess the loss and decide the field response. The answering flow should not invent insurance coverage, a technical damage classification, crew availability, or a confirmed arrival time.
Reliability also depends on the complete phone path. Review forwarding, backup numbers, and failure handling with the team rather than assuming that any service can guarantee every call will be answered under every condition.
How do you evaluate Hank?
Start with a call you want handled well and a call you do not want treated as a new job. Try corrections, an unknown answer, and an unavailable recipient. Review what the receiving team sees afterward.
You can talk with Hank, review how setup works, or use the restoration voice AI evaluation guide to structure a comparison.
Hank AI questions
Is Hank a live answering service?
Hank’s core answering product is voice AI. A configured handoff can connect the caller to your team; that is different from purchasing a staffed answering team.
Can we keep our existing phone number?
Hank can work with call forwarding from your existing setup. Verify routing behavior with your phone provider and the Hank team before launch.
How much does Hank cost?
See the current pricing page for the offer and confirm the scope for your locations and workflow. Avoid relying on an older article for commercial terms.
Does Hank decide the restoration scope or water category?
No. Intake records what the caller reports. A professional assessment and the resulting work decisions belong to qualified people.
Where can I find an intake checklist?
The companion article What Is Restoration Call Intake? explains the fields and process in detail. This page defines Hank as a product; the intake guide defines the operational workflow.