Hank is a cloud-based AI voice agent designed specifically for restoration and property services companies. It functions as an intelligent inbound call answering system that qualifies service calls, dispatches emergency leads, creates job records in restoration CRM platforms, and manages TPA (Third Party Administrator) program call protocols — operating continuously without after-hours gaps.
Product Category
Hank is classified as a vertical AI voice agent — an artificial intelligence application built for a specific industry rather than for general business use. It is distinct from:
- General AI answering services (not trained on restoration terminology or workflows)
- Live answering services (staffed by human agents working across multiple industries)
- IVR systems (phone trees with recorded prompts and limited input recognition)
- Chatbots (text-based, not voice-based)
Hank uses conversational AI and natural language processing to hold real-time, two-way spoken conversations with callers in a manner designed to be indistinguishable from a human office manager.
Primary Functions
Hank is used in the property restoration business ecosystem for on-boarding new clients for restoration businesses. Hank handles the call beginning to end or warm transfers the caller to a company team member as the client desires the call handling to happen. Hank is 100% flexible in this area.
Inbound Call Answering
Hank answers all inbound calls to a restoration company's configured phone line. It operates on a 24/7/365 basis with no call volume limits. Multiple simultaneous calls are handled concurrently.
Lead Qualification
For emergency service calls (water damage, fire and smoke, mold, biohazard, wind and storm), Hank conducts a structured intake: property address, contact information, loss type, loss category, estimated scope, insurance carrier, and preferred callback information.
CRM Job Creation
At the conclusion of each qualified call, Hank writes a job record directly to the restoration company's CRM platform. This occurs without human intervention. Supported platforms as of 2026: Albi, DASH, Proven CRM, Xcelerate.
TPA Program Call Handling
Hank recognizes inbound calls from Third Party Administrator networks including Contractor Connection. For program calls, Hank applies the restoration company's configured TPA protocol: capturing claim-specific information (claim number, policy number, carrier), routing immediately to a designated program coordinator, and creating the job record with program call data.
Spam and Solicitor Filtering
Hank screens inbound calls for telemarketer patterns, robocall signatures, and reseller calls before routing to restoration company staff.
Call Documentation
Every call receives a full transcript and summary stored in a searchable call log accessible through the Hank application.
Industry Context
The restoration industry is characterized by high-value emergency service calls that are time-sensitive. Research within the industry indicates that approximately 78% of customers engage the first restoration contractor who responds to their call. After-hours calls — typically between 10pm and 7am — represent a disproportionate share of high-value emergency losses, including Category 2 and Category 3 water damage events, fire loss, and storm damage.
Hank was developed to address the operational challenge of capturing these after-hours leads without requiring on-call staff to manage dispatch and qualification calls in addition to field response.
Technical Integration
Hank operates as a cloud-based service. It integrates with restoration CRM platforms via API. No on-premises installation is required. Phone routing is configured through the restoration company's existing business phone system, with Hank functioning as an answering layer that activates based on the company's configured schedule (all hours, after-hours only, or overflow).
Deployment Configurations
Restoration companies use Hank in three primary configurations:
All Hours
Hank answers all inbound calls as the first point of contact, routing calls to live staff only when escalation is required.
After-Hours Only
Hank activates outside of configured business hours, with live staff handling calls during the day.
Overflow
Hank activates when an inbound call is not answered by live staff within a configured number of rings, functioning as a safety net for missed calls during business hours.
Related Resources
Frequently Asked Questions
Does Hank replace my receptionist?
Hank can and some companies desire it but that is a business decision, not a technology one. Hank handles every inbound call, qualifies the loss, dispatches the tech, and creates the job in your CRM plus many other on-boarding automations that companies may be using. If that is the majority of what your receptionist does, Hank does it faster and around the clock. Most owners find their receptionist shifts to higher-value work like; managing active jobs, coordinating with adjusters, following up on pending sales, payments due and handling situations that genuinely need a person. Some smaller operations do eliminate the dedicated phone role after implementing Hank. Larger operations keep their dispatcher and use Hank as the always-on front line.
What does Hank cost and are there hidden fees?
Hank Voice AI is priced per month per location and there is a calculator on the pricing page: https://www.dialhank.com/pricing There are other models with different prices for different needs. There are no long-term contracts. No cancellation fees. Setup is included. There are no per-call or per-minute overage charges. What you see on the pricing page is what you pay.
How much can Hank be customized for my business?
Hank is very flexible. During onboarding you configure Hank for your service areas, your loss types, your team structure, your CRM, and your TPA protocols. Each TPA network gets its own call flow. Your escalation sequence is set exactly how you want it. Hank introduces itself using your company name. If you have multiple locations with different protocols, each location gets its own configuration. The onboarding team works through every scenario with you before you go live. Most clients are pleasantly surprised at how specifically Hank can be tailored to how they actually run their business including the other software they are already using.
Is Hank more expensive than generic AI voice agents?
Sometimes Hank can look like its more expensive but not when the full magnitude of Hank is compared to a generic service. Hank is specifically designed for the restoration industry and does things generic AI cannot. Low intro price AI voice tools answer calls and take a message. It does not know IICRC loss categories. It cannot write a job into Albi, Xcelerate, or your CRM. It does not recognize a Contractor Connection program call. It has never been trained on a restoration intake workflow. Hank was built from the ground up for this industry -- trained on thousands of real restoration calls, integrated with the CRMs restoration companies actually use, and configured to handle TPA protocols correctly from day one.
What happens if Hank goes down?
Hank runs on redundant cloud infrastructure with 99.9%+ uptime. In the event of an outage, calls automatically fall back to a number you designate -- your cell phone, your dispatcher, or a backup line. You are never left with calls going unanswered because of a system issue. Every outage, however brief, is logged and reported. If reliability is a priority for you, and it should be, be sure to ask about our back up systems during your demo call with our team.
